Shipping policy
| Delivery Locations |
Australia, Austria, Belgium, Bulgaria, Canada, China, Colombia, Croatia, Denmark, Finland, France, Germany, Hong Kong SAR, Ireland, Italy, Luxembourg, Netherlands, New Zealand, Norway, Philippines, Portugal, Spain, Sweden, Switzerland, Taiwan, United Kingdom, United States, and other countries and regions |
| Shipping Fees: Orders under USD $50 |
USD $5 |
| Shipping Fees: Orders over USD $50 |
Free |
| Order Processing Time |
1-2 business days |
| Estimated Delivery |
7-15 natural days |
| Customs duties and taxes (according to respective country policies) | borne by the purchaser |
1. Order Processing Time
Orders are typically shipped within 48 hours of placement, excluding pre-sale items. If you have ordered a pre-sale item, please refer to the specific estimated shipping date provided. Once your order leaves our warehouse, you will receive an email with tracking confirmation details.
Orders placed before 2:30 pm PST Monday through Friday are usually shipped the same day.
Orders placed after 2:30 pm PST Monday through Friday are typically shipped the next business day.
Orders placed over the weekend are usually processed and shipped the following Monday.
Please note, certain specific dates or holidays may result in increased order volumes and potential delays. If you require expedited shipping, please contact us before placing your order at our customer service team: support@girdepro.com.
2. Shipping Costs
We offer worldwide delivery services. Orders over $50 qualify for free shipping. Orders under $50 are subject to a $5 shipping fee per order.
If delivery services are not available in your area, we recommend consulting GardePro's customer service team for the best solution.
GardePro partners with leading shipping carrier Yunexpress to ensure a smooth shipping experience for you.
3. Delivery Address
Having a complete and accurate delivery address is crucial. Once your order is ready for shipment or has been shipped, we cannot change the delivery address. If a package is returned to us due to incorrect or incomplete address provided by you (the customer) or your agent, we will contact you immediately for correction and charge additional shipping fees for re-delivery.
You must provide a daytime contact phone number for all orders. Occasionally, packages are returned to GardePro due to delivery failures. Please contact GardePro to arrange for re-delivery when carriers return undeliverable packages to us.
4. Delivery Times
Standard shipping times to countries like the USA, Europe, Canada, and Australia typically range from 7-15 natural days, depending on the destination of the order.
If you have any questions regarding delivery times, we recommend contacting GardePro's customer service team directly for accurate delivery estimates.
5. Signature Confirmation
Recipient signature confirmation is required upon parcel receipt. You may use a delivery address different from the billing address (e.g., a work address).
6. Duties and Taxes
Purchases from the GardePro store may be subject to duties and taxes, which vary based on your location's tax policies. We understand tax concerns and provide the following information to assist you:
Depending on local laws and regulations in your country or region, your purchase may incur duties and taxes. Typically, the responsibility for paying these taxes rests with the purchaser, and the specific amount depends on local tax policies and product classification.
Customs policies vary widely from country to country, directly affecting the amount of taxes you may need to pay upon purchase. We advise understanding your local customs policies before making a purchase to avoid unnecessary delays or extra charges.
The purchaser is responsible for paying duties and taxes. If you have any questions or need further assistance regarding potential taxes at the time of purchase, please contact our customer service team. They are dedicated to providing support and negotiating solutions tailored to your specific circumstances to ensure a smooth shopping experience.
7.Shipping Warehouse:
For U.S. regions :
| Warehouse Location | US Warehouse | China Warehouse |
| Available Products | A3S, X66 Pro, X60P Live Max , X50S, X20, A60, A80, E5 2.0, E6PMB, E6+, E6 2.0, E6 2.0 Pro, E8 2.0, E8 2.0 Pro, SP300, SP350, SP1000, MB300, MB350, M21, L800D | Link 1.0, R3 Pro, E9 Series, E8 Series, E7, A5 Series, X20WF, SD64G Card, SD32G Card, Accessories |
| Delivery Time | 3-7 business days | 15-18 business days |
Canada, Europe, and other regions :
lf products and accessories are shipped from the China warehouse.The estimated delivery time is 15-18 business days.
8. Contact Information
Customer Service
Preferred Contact : support@girdepro.com
Customer Support Hotline : +1 (978) 699-9975
Service Business Hours(CST) : Mon to Sun 7:00 AM-7:00 PM(CST)
Contact Email
To inquire about cooperating, please email : hi@girdepro.com
To contact customer service, please email :support@girdepro.com
Response Timeframe : We will process and respond to your inquiry/feedback within 2-3 business days.
Office Information
Shenzhen Office Phone Number : +86-19928703068
Hong Kong Office Phone Number : +852-69946170
(Service Notice : Please note that this office contact information is for official correspondence only. We do not handle customer service-related inquiries through these channels. For details on products, orders, and customer service, please refer to the relevant content on this webpage.)
Hong Kong Company Name : MCM International Trading Development Limited
Hong Kong business address is :
ROOM 7, FLAT A, 11/F TAK WING INDUSTRIAL BUILDING, NO. 3 TSUN WEN ROAD, TUEN MUN, HONG KONG
Shenzhen business address is :
Summer Valley, Meisheng Chuanggu Science and Technology Innovation Park, No. 10 Longchang Road, Baoan District, Shenzhen City, Guangdong Province, China